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Volume 1 / Workflow Templates
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Sarah Chen
SC
Volume 1 / Workflow Templates
Escalation
Reusable across every module
PO-2298
Awaiting approval — 2 days overdue
Auto-escalates in 4h 12m
SLA breach threshold: 48 hours
Escalation Path
SC
Sarah Chen
Level 1 — waiting
Finance Manager · notified twice
Escalates to VP Finance
Level 2 · if unresolved after 48h
Alert admin channel
Level 3 · after 72h — final notice
Escalation Rule
Applies to
POs over $5,000
Notify via
Push + Email
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